Return & Exchange Process
To begin the return/exchange process, you will need to contact us through the website www.brandedvision.com.au and we will be in touch to discuss the next steps with you.
BRANDED VISION
Warranty for Exchanges & Returns
In the unlikely event that you are not happy or satisfied with your Branded Vision Sunglasses, we will of course happily exchange or refund them within 30 days of purchase.
The Sunglasses must be in original condition and unworn with original packaging as they arrived to you.
This warranty is for sunglasses purchased on the Branded Vision website only, in store purchases need to be returned to the retailer that they were originally purchased from.
NB: Warranty does not cover scratches or marks on worn sunglasses
Branded Vision
Warranty For Damaged Sunglasses
We understand that working and riding can sometimes not go to plan and that in some cases your valued gear such as your glasses can pay the price.
Because we value every customer that purchases a pair of Branded Vision Sunglasses, we offer a one year (12 month) replacement warranty if you damage or break your sunglasses.
All that is required from you is a valid proof of purchase, a photo of the damaged sunglasses and a $65 warranty handling fee.
NB: This warranty does not include lost or stolen items. Once warranty on a pair of sunglasses is claimed, no further warranty can be claimed on this item.
Once your claim is received and assessed, we will send you a warranty code to claim your new glasses and pay your warranty handling fee on our website.
To claim a new pair of glasses under warranty, you will need to complete the following steps:
Step 1.
Have a valid proof of purchase
Step 2.
Have a photo of the damaged glasses
Step 3.
Email both to brandedvision23@gmail.com
